Privacy Policy

Effective date: June 18, 2026

Last updated: June 18, 2026

Operator: Gurzu Inc.

Contact: abinash@gurzu.com

Service website: https://grahakkura.gurzu.net. Provider website: Gurzu website.

Communication Hub provides Gurzu Inc. and its authorized users with a shared inbox for managing business communications across connected channels, including:

• Facebook Messenger
• Instagram
• WhatsApp
• Email
• Telegram
• Website chat

Communication Hub is intended for authorized internal users and approved business operations. It is not available for unrestricted public registration.

Communication Hub is not owned, sponsored, or endorsed by Meta Platforms, Inc.

Gurzu Inc. is responsible for account, authentication, security, workspace, and service-operation information processed through Communication Hub.

When Communication Hub processes messages and contact information on behalf of a connected business account, the organization operating that account determines the purpose of the communication and is responsible for having the necessary authority to process customer information.

Account and workspace information

• Name and email address
• Account identifiers
• Authentication information
• Workspace membership
• User roles and permissions
• Invitations and account status
• Login, security, and audit records

We do not store users' account passwords in readable form.

Meta and connected-channel information

When an authorized user connects a Meta account or business asset, we may receive:

• Meta user and business identifiers
• Business Portfolio information
• Facebook Page names and identifiers
• Facebook Page access and authorization information
• Instagram professional account identifiers
• Instagram usernames and profile information
• WhatsApp Business Account identifiers
• WhatsApp business phone-number information
• Connected business assets
• Permissions granted to Communication Hub
• OAuth access tokens and token-expiration information

Communication Hub accesses this information only after an authorized user initiates and approves the connection.

Customer communication information

• Incoming and outgoing messages
• Sender and recipient identifiers
• Names and profile information supplied by the connected provider
• Message timestamps
• Delivery, read, and failure statuses
• Conversation history
• Comments, replies, and reactions
• Images, videos, audio, documents, and other attachments
• WhatsApp message templates
• Provider-generated message metadata
• Webhook events

Content-publishing information

• Post captions and text
• Images, videos, and other media
• Selected Facebook Page or Instagram account
• Draft and publishing status
• Provider-generated post and media identifiers
• Publishing errors and delivery information

Content is published only when requested by an authorized user.

Engagement and insights information

• Page and account engagement information
• Post and media performance
• Reach and impression information
• Message and conversation statistics
• Other insights provided by the connected platform

Technical information

• IP addresses
• Browser and device information
• Application logs
• API request information
• Webhook-processing records
• Authentication events
• Error reports
• Security events
• Date and time of service activity

We receive information:

• Directly from authorized users
• From workspace owners and administrators
• Through Meta APIs and webhooks
• From other connected communication providers
• Automatically through service, security, and operational logs

We use information to:

• Authenticate users
• Create and manage workspaces
• Apply roles and permissions
• Connect authorized communication channels
• Receive and display customer conversations
• Send messages requested by authorized users
• Publish authorized content
• Retrieve account and content insights
• Assign, tag, search, and manage conversations
• Provide notifications and unread counts
• Maintain channel connection status
• Synchronize connected communication channels
• Process attachments
• Maintain audit and security records
• Troubleshoot integrations
• Detect abuse or unauthorized access
• Respond to support, privacy, and deletion requests
• Comply with legal and platform requirements

Data received from Facebook, Instagram, Messenger, and WhatsApp is processed only to provide the functionality authorized by the connected account.

Gurzu Inc. does not:

• Sell Meta Platform Data
• Use Meta Platform Data for unrelated advertising
• Share Meta Platform Data with data brokers
• Use customer messages to train public artificial-intelligence models
• Access connected Meta assets without authorization

Access is limited to authorized Communication Hub users and service providers that require access to operate or secure the platform.

Information may be shared with:

• Authorized members of the relevant workspace
• Meta and other connected providers when sending messages, publishing content, or managing integrations
• Infrastructure, storage, email, monitoring, and security providers used to operate Communication Hub
• Legal authorities where disclosure is required by law
• Professional advisers where necessary to protect legal rights
• A successor entity in connection with a lawful corporate restructuring, merger, or acquisition

We do not disclose customer conversations publicly.

We retain account, workspace, channel, message, and attachment information while it is needed to provide Communication Hub or while the relevant workspace remains active.

Unless a longer period is required for security or legal reasons:

• OAuth tokens are retained until authorization expires, the channel is disconnected, or deletion is requested.
• Raw webhook-processing records may be retained for up to 30 days.
• Operational logs may be retained for up to 90 days.
• Security and audit records may be retained for up to 12 months.
• Deleted information may remain in protected backups for up to 90 days before being overwritten.
• A limited record of a deletion request may be retained to demonstrate that the request was completed.

An authorized workspace user may disconnect a channel through Communication Hub.

After disconnection:

• Communication Hub stops requesting new data for that channel.
• Stored access tokens are revoked or removed.
• New webhook events are no longer intentionally processed.
• Previously stored information remains subject to the workspace's retention settings and valid deletion requests.

Disconnecting a channel does not necessarily delete all previously stored conversations. A separate deletion request can be submitted when complete deletion is required.

Users may request deletion by following the instructions available at https://grahakkura.gurzu.net/data-deletion. Requests may also be sent to abinash@gurzu.com.

We may request reasonable information to verify the requester's identity and authority. Valid requests are normally completed within 30 days unless additional time or retention is required by law.

Communication Hub uses organizational and technical controls designed to protect information, including:

• Authentication controls
• Workspace-level access restrictions
• Role-based permissions
• Encryption in transit
• Restricted access to provider tokens
• Secure configuration and secret management
• Operational and security logging
• Webhook verification
• Access-token removal following disconnection
• Monitoring and access reviews

No internet-based service can guarantee absolute security.

Communication Hub and its service providers may process information in countries other than the user's location. Where required, Gurzu Inc. uses reasonable contractual, technical, and organizational safeguards for such processing.

Depending on applicable law and the requester's relationship with Gurzu Inc., users may request:

• Access to their personal information
• Correction of inaccurate information
• Deletion of information
• Restriction of processing
• Objection to certain processing
• A copy of eligible information
• Withdrawal of previously provided consent

Requests can be submitted to abinash@gurzu.com.

A person who communicated with a business using Communication Hub should normally contact that business directly because the business controls its customer-conversation records.

The person may also contact abinash@gurzu.com. Gurzu Inc. will coordinate with the relevant workspace administrator where appropriate.

Communication Hub is a business platform and is not intended for children under 13 or the minimum age required by applicable law.

Gurzu Inc. does not knowingly create Communication Hub accounts for children.

We may update this Privacy Policy when Communication Hub, legal requirements, or connected-provider requirements change.

The updated policy will be published on this page with a revised "Last updated" date.

For questions, privacy requests, or complaints:

Gurzu Inc.
Email: abinash@gurzu.com
Website: Gurzu website