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Data Deletion Instructions

Communication Hub, operated by Gurzu Inc., allows authorized users and affected individuals to request deletion of eligible personal information and connected Meta data.

Effective date

Effective date: June 18, 2026

Last updated: June 18, 2026

Operator: Gurzu Inc.

Contact: abinash@gurzu.com

1. Request deletion by email

To submit a deletion request, email abinash@gurzu.com.

Include:

  • Your full name
  • Your Communication Hub account email, if applicable
  • The relevant workspace name
  • The connected Facebook Page, Instagram account, or WhatsApp Business Account
  • A description of the information you want deleted
  • Your relationship to the relevant account or organization
  • Any deletion confirmation code already provided to you

Do not include passwords, access tokens, app secrets, or other confidential credentials.

2. Verification

Gurzu Inc. may request additional information to verify:

  • The requester's identity
  • Ownership of the Communication Hub account
  • Membership in the relevant workspace
  • Authority over the connected business asset
  • Authority to request deletion of workspace information

Verification information will be used only to evaluate and complete the request.

3. Remove Communication Hub from Meta

An authorized Meta user may also remove Communication Hub through Facebook:

  1. Sign in to Facebook.
  2. Open Settings & privacy.
  3. Select Settings.
  4. Open Business Integrations.
  5. Find Communication Hub.
  6. Select Remove.
  7. Select the data-deletion option if Facebook presents one.
  8. Confirm the removal.

The exact wording and location of these settings may change when Meta updates its interface.

Removing Communication Hub stops future authorized access to the connected Meta account. It does not necessarily delete all previously stored workspace conversations unless a complete deletion request is also submitted.

4. Automated Meta deletion requests

When Meta sends Communication Hub an authenticated data-deletion request, Communication Hub will:

  • Validate the request
  • Create a deletion request
  • Generate a confirmation code
  • Begin deletion or de-identification of eligible Meta-related data
  • Provide a status location associated with the confirmation code

If automated processing cannot identify all relevant workspace information, Gurzu Inc. may require additional verification.

5. Information that may be deleted

Depending on the requester's identity and authority, deletion may include:

  • Communication Hub account information
  • Meta user identifiers
  • Facebook Page connection records
  • Instagram account connection records
  • WhatsApp Business connection records
  • Connected business-asset information
  • OAuth access tokens
  • Webhook payloads
  • Customer contact records
  • Messages and conversation records
  • Attachments
  • Publishing records
  • Retrieved insights
  • Related workspace metadata

6. Workspace conversations

A person who communicated with a business through Facebook, Instagram, Messenger, WhatsApp, email, or another channel may not have a Communication Hub account.

Such individuals should normally contact the business with which they communicated because that business controls its customer-conversation records.

They may also contact abinash@gurzu.com. Gurzu Inc. will review the request and coordinate with the relevant workspace administrator where appropriate.

7. What may remain

Limited records may be retained when required for:

  • Security investigations
  • Fraud and abuse prevention
  • Compliance with legal obligations
  • Establishing or defending legal claims
  • Maintaining essential audit records
  • Recording that a deletion request was completed

Retained information will be limited to what is necessary and will not be used for ordinary messaging, marketing, or unrelated business purposes.

Deleted information may remain in protected backups for up to 90 days before being overwritten through the normal backup cycle.

8. Processing time

Gurzu Inc. will normally:

  • Acknowledge the request within seven business days
  • Complete a valid request within 30 days
  • Notify the requester if more information or additional time is required
  • Provide confirmation when the request has been completed

9. Effect of deletion

Deleting information may:

  • Remove access to Communication Hub
  • Disconnect connected channels
  • Revoke or remove provider access tokens
  • Remove stored messages and attachments
  • Prevent restoration of previous conversation history
  • Affect records visible to other authorized workspace members

Deletion from Communication Hub does not automatically delete information independently retained by Facebook, Instagram, WhatsApp, email providers, message recipients, or the connected business.

10. Contact

For deletion questions or status updates:

Gurzu Inc.
Email: abinash@gurzu.com
Service website: https://grahakkura.gurzu.net
Provider website: Gurzu website